If you are Reading this letter you must be having to consider the difficult decision about going abroad to CREA for treatment. When we were faced with this prospect we wished we could have talked to couples who had already been there for treatment as we had so many questions… so this is why we are writing in the hope that we can at least try to help people find some answers and maybe a Little reassurance along the way. To give you a little background, we had lots of tries at starting a family including using ICSI at our UK clinic but all had failed as my eggs were too poor, so we were told our chances would greatly improve if we used a donor and were given CREA as an option. There were no waiting lists at CREA, it had good links with the UK clinic plus the egg donation was anonymous so we were drawn to this option but decided that we’d like to go out first to meet some of the people that might be involved in our treatment and see the clinic for ourselves. Valencia was easy to travel to from the UK and the city is within a 15-20 minute taxi ride from the airport. The clinic recommended some local hotels, which offered reduced rates for patients of CREA, both hotels we stayed in during our visits were ideally located less than 2 minutes walk to the clinic. CREA is located in a quiet location in an older part of Valencia. The clinic itself was light, airy mand modern and both Francesca and Joelle from the International Department spoke excellent English and provided support as well as acted as translator during our visits, though I should point that all members of staff that we encountered at CREA spoke English and translation was only required on the more technical aspects of our treatments. From our initial visit meeting Francesca to our encounters with all the staff at CREA (Doctors, Nurses, Embryologists and the receptionists) we always felt comfortable with the Clinic, this was very important to us and was a key reason why we chose CREA. At CREA the facilities were excellent from the scanning rooms with scanners linked to flat screen TV son the walls so it was easy to see things when they were discussing internal scans to the individual recovery romos (with en-suite facilities) which made things much more pleasant and allowed time to rest pre and after transfers. Another excellent feature of CREA is the dedicated International Department, all queries or communication with the clinic were answered in a timely manner (usually the same day or by first thing the following morning) which at stressful times is very important, we were aware of other couples having treatment at other clinics in Spain who had to wait many days for responses and often had to chase their clinic up, we did not experience this with CREA. Finally, we felt that although clinics have to make money from patients CREA didn’t feel like that and when our first two treatments failed, rather than offer us more they sat down with us to discuss further tests which provided absolutely the right thing to do showing up a range of other undetected issues. Their technology was more advanced than what we had experienced in the UK, and it so happened the procedures we had to have on the sperm were pionereed by the clinics director years beforehand. We hope this has helped to give you a little insight into what you migh expect. We are of course slightly biased as this story had a doubly happy ending in that on our third try we got pregnant with twins and we are now parents to a little boy and girl.
CREA Valencia has created the perfect balance. It is a super high tech fertility clinic with a lovely relaxed and friendly atmosphere. I was in amazing hands, being looked after by the international liaisons who were so kind, supportive and incredibly informative. Their English is faultless and they were always very prompt in replying to emails. The doctors at Crea are honest, realistic and above all, refreshingly human! I had a wonderful experience at CREA Valencia not least because it resulted in the birth of my beautiful daughter. Huge thanks to Francesca, Dr Monica and my smiley, yoga loving embryologist.
KEEP UP THE GOOD WORK. YOU’RE DOING GREAT!
Everything went fine, just waiting for our positive!
10 out of 10 for Dra. Paula Ferrer!
Good afternoon CREA, Juana was born on the 14th, in perfect health. I’m so moved….She’s beautiful. Thanks a million, because without you, it wouldn’t have been possible.
Lots of hugs to you all – thanks from the bottom of my heart.
Dra. Monica Muñoz was really kind and comes over with just the right amount of good feeling towards her work. 10 out of 10!
No suggestions. You’re all great!
Keep going, and keep up the quantity, and quality, of the sweets in reception!
Everything was OK.
Dr. Monica and Paula 10 out of 10. Great!
We’re really delighted with the treatment given by all the team !
So much better than other clinics we’ve visited.
Thanks for everything. We’ve always felt well cared for and looked after.
Keep it up. Everything went smoothly throughout our dealings with you.
No comments, everything was great
Please don’t change! Carry on the good work.
Thanks for everything!
Joëlle has been so important to us, we’re very grateful.
UP THE GOOD WORK. THANKS!
A wonderful service given by all the team who’ve been very professional and kind. Thanks!
THANK YOU SO MUCH
Everything was great. We will recommend it
like the medical team a lot
thanks to all of you